Reedy Creek Professional Firefighters
Protecting the magic of the Walt Disney World Resort
  • Reedy Creek Fire Rescue Communications Team
    Communications Team
    The Communications Center is housed in a state-of-the-art facility with 18 computer-processing units, a Computer Aided Dispatch (CAD) System, Enhanced 911, and five mechanical alarm monitoring stations.

    Communications serves as the initial link between the Emergency Services and the public. The center is the Public Safety Answering Point (PSAP) for all calls to 911 within the District’s jurisdiction. Since 1999, the number of calls to 911 has increased from 22,000 to 23,000 in 2002.

    Upon receipt of a call, the Communications Center is responsible for determining the need of the caller, and then either transferring the call to the appropriate law enforcement agency or dispatching appropriate medical or fire units and monitoring their activities for support while operating on the scene of the incident. Fire and EMS units are able to receive call information via a computer mounted within emergency vehicles. From that responding personnel can read all information entered related to the call. They can also provide status information minimizing radio traffic. The section also serves as the monitoring station for all mechanical alarms that are received via an area-wide Automatic Monitoring and Control System (AM&CS) that monitors 5,475 alarm points throughout the District. Other responsibilities of the center include tracking the activities of Fire Safety Inspectors and Operations personnel during inspections and daily activities, as well as supporting the inspection process by providing alarm readouts and confirmations during testing.

    The Communications Center utilizes an Enhanced 911 program that not only provides the name, address and telephone number of the caller, but when involving a hotel property, it displays the number of people staying in the room and the native language of the guest. This provides valuable information to the communicator who then is able to determine the exact location of the caller and if an interpreter is needed.

    The staff of the Communications Center is trained in Emergency Medical Dispatching (EMD) that provides them the skills needed to give potential life saving pre-arrival instructions. In addition to EMD, 75 percent of the Communications personnel are Florida certified as Emergency Medical Technicians, an obvious aid in helping the communicator to distinguish between emergency and non-emergency medical calls, as well as supporting appropriate patient care.


    Page Last Updated: Sep 05, 2017 (07:54:14)
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